One-day Operator Licence Awareness Course

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The Traffic Commissioners’ expect every authorised goods vehicle operator and their named transport manager(s) to regularly refresh their knowledge, with regard to the obligations they entered into when the operator licence was first granted.

What’s more, even though a restricted licence holder does not need to nominate someone as a transport manager on their licence, they must nonetheless ensure that someone employed by the organisation that has been granted the licence has continuous and effective control of the transport and that person must have  “the knowledge expected“.

When was the last time you or your transport manager/appointed person invested in continuous professional development, by attending any type of refresher training?

Do you and/or other staff need to attend a one-day Operator Licence Awareness Course (OLAC), to fulfil an undertaking entered into with the Traffic Commissioner? 

            ……………………. we can provide you with such a course.

Truck UK are unique, in that we provide an intensive one day Operator Licence Awareness Course ‘in-house’ and utilising your own company procedures, thereby giving you both an opportunity to refresh and update the knowledge of those that require it, while at the same time providing an independent check of your existing practice and procedures.

Who else can offer you such a service at a time and a place to suit your day to day operations and tailored to provide specific help and advice along the way, that relates directly to your specific business activities?

The one-day Operator Licence Awareness Course (OLAC), presented at your business premises, or an alternative venue supplied by you, to up to five delegates, will cost you a total day rate fee of only £455.00 + VAT.  If you have five staff members attend that fee equates to £91.00 + VAT per person. Even if only two persons attend the fee breaks down to £227.50 + VAT each, which is still a highly competitive price for such a top quality ‘in-house’ service and on a par with the fees charged for individual delegates to travel and attend open courses across the country. 

Please be aware that this course is not Driver CPC approved periodic training and attendance will not count towards a vocational drivers’ mandatory requirement to undertake 35 hours of approved training within every five years.

Know what you need - If you do find yourself needing to fulfil an undertaking to attend such training, make sure that you understand fully what the Commissioner expects you to learn during this course attendance, by discussing it with your advocate (i.e. the Transport Solicitor that represented you) at the time of the Public Inquiry (PI).

When you receive the ‘decision letter’ from the Traffic Commissioners Office outlining the decisions arrived at and an explanation of any undertakings entered into don’t file it away and forget about it! Make sure you sit down and read through the ‘decision letter’ carefully and take particular note of any timescale laid down for the undertakings to be fulfilled and for the Traffic Commissioner to be notified.  You must ensure that you understand exactly what is expected of you before making any decisions.

‘Limited entity’ – If the holder of the operator licence is a limited entity, irrespective as to who has day to day responsibility for transport,  the communication from the traffic commissioners office will normally be addressed to ‘the directors’. If the operator licence is a standard licence a further communication will normally be received by the transport manager(s) named on the licence. But, if the licence is a ‘restricted’ licence  ‘the directors’ will be the only ones notified.  So, in this situation it’s vital that whoever opens the letter makes sure they discuss it with all those within the organisation who are involved in the control and management of the transport.

‘Partnership’ - as above, named partners must understand what the Traffic Commissioner expects of them and their named transport manager(s)/responsible person(s) and act accordingly.

‘Sole trader’ – a licence held by a sole trader usually means one person has overall responsibility for the licence, unless they have a standard licence and employ a named transport manager or managers to assist them.

Which ever of the above you come under don’t ever forget that whatever is contained in the decision letter is what was agreed between the Traffic Commissioner and the Operator.  Any undertakings or declarations made on the day must be adhered to and if there are timescales shown they must be kept within.

Fulfilling an undertaking entered into with the Traffic Commissioner

The ‘decision letter’  is in effect a written confirmation of the contract made between the Commissioner and yourself; your partners; your limited entity company, that you must fulfil to ensure no further action is taken against your licence in relation to the matters raised at preliminary hearing/pubic inquiry, or to ensure your licence application can progress.  If you are in any doubt whatsoever as to what you need to do or you don’t understand the wording of the decision letter the first thing you must do is contact the caseworker that dealt with the administration of your case, on behalf of the Commissioner. They are normally the person that has sent the letter out to you on behalf of the Commissioner.

If you fail to fulfil the undertakings you can be assured that further and much stronger action will be taken against your operator licence and possibly the operator (you, the partnership, the limited entity)  and the nominated transport manager or managers.

As stated above, there will most likely be specific dates and/or maximum periods of time laid down that indicate when an undertaking must be carried out or completed. These are important dates and must be adhered to if you are to avoid a further visit to the Commissioners office.

As specialist providers of independent compliance audits and management training (as required to comply with Public Inquiry undertakings) we are aware of what is expected by the Commissioners and therefore we can work closely with operators/clients to ensure that compliance is brought up to the level expected by the Commissioner’s.

So, as soon as you receive the letter as outlined above, get in contact with us and we will help you understand what is needed and then put together a plan of action to ensure you fulfil your undertakings and we can guarantee that you will see tangible improvements in your compliance levels and administration, which if implemented and followed will not only improve your compliance, but also reduce your overall costs.

You can be assured that our staff are conscious of confidentiality and any information or documentation that they are given access to will not be discussed, outside of your operation. Our service will always include the provision of recommendations for improvements to your existing procedures, if appropriate, including providing templates etc.

All our trainers providing operator licence based courses hold recognised transport manager qualifications (i.e. OCR Operator CPC in road freight) and they have an understanding of the day to day issues of ensuring acceptable levels of compliance; all our management trainers are active in providing transport manager CPC (certificate of professional competence) in road haulage, for the OCR examinations that can be taken every March, June, September and December through Truck UK; all our trainers have worked in transport management; all our trainers have attended public inquiries and preliminary hearings, either as advocates or witnesses; all our trainers have attended at employment tribunal; all our trainers are active members of at least one recognised trade association or institute and all are holders of level four PTLLS qualifications, or equivalent.

We do not employ anyone who does not have the experience or the ability to deal with everything a goods vehicle operator is faced with. You only ever deal with specialists in goods vehicle operation when you choose to work with Truck UK. We do not employ anyone who does not have real ‘hands-on’ experience of operating commercial vehicles. Most importantly we do not employ any dedicated sales staff. Clients and prospective clients only ever deal with experienced compliance advisers, never with sales staff. Our focus is always on the service we provide and not ‘getting the sale’.

Furthermore, we do not pay our compliance advisers or management/ driver trainers on the amount of client business they bring in or complete, nor do we pay bonuses on the amount of work completed or products and supplies they sell. Instead, we pay our staff a day rate to provide all of our clients with a top quality level of service on each and every day.

Interested?  Then telephone us on FREEPHONE 0800 644 8787 (PLEASE NOTE: there may be a charge if ringing from a mobile phone, so ring the office on 01832 274762 between 09.00 and 17.00 on weekdays instead and pay the standard rate) or e-mail: training@truckuk.net with your contact details and we’ll ring you back with further information and a competitive quote.

If you contact us for a information or advice there is definitely no obligation to take your enquiry any further than that initial call and you will not be contacted again by us, unless you specifically request it.  This is our guarantee to you.


FREEPHONE 0800 644 87 87 for further information